Frequently asked questions

Where is Big Green Apple based?

Big Green Apple is based in the West Midlands, England, United Kingdom.

How can I place an order?

You can place an order directly through our website by adding items to your basket and completing the secure checkout process.

Is my payment information secure?

Yes. We take customer privacy and security very seriously. We do not store customer payment details, and all payments are processed securely.

How long does delivery take?

Delivery times may vary depending on your location and the delivery service selected at checkout. Estimated delivery times will usually be provided during the ordering process.

Do you offer customer support? 

Yes. If you need assistance with your order or have any questions, you can contact us through our website contact form and we will be delighted to help.

Do you just sell ethical, eco friendly, sustainable and fair trade products? 

As well as ethical, eco friendly, sustainable and fair trade products, we also carry an exquisite range of products made from natural materials.

Can I track my order?

Where tracking is available, tracking information will be provided once your order has been dispatched.

Do you ship internationally?

Shipping availability depends on the destination country. Please check our delivery information or contact us for more details.

What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us as soon as possible with your order details and photos if applicable so we can assist you.

Can I cancel or change my order?

If you need to change or cancel an order, please contact us immediately. We will do our best to help before the order is dispatched.

How do you protect customer privacy?

We are committed to protecting customer privacy. Personal information is handled securely and is never sold or shared with third parties except where necessary to process and deliver orders.

TEAM

Big Green Apple .com